Privacy policy
Don Pablo Coffee Privacy Policy
This Privacy Policy describes how donpablocoffee.com (the “Site,” “we,” “us,” “our”) collects, uses, and discloses information pertaining to you, the customer (“you,” “your,” “Customer”), when you visit or make a purchase from the Site. Please note this Site is not intended for minors.
If you are under the age of 18, please leave this Site, or ask your parent and/or guardian for their assistance.
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, the term “Personal Information” is used to refer to any information that can uniquely identify an individual, such as yourself. Personal Information may include information such as your name, address, and billing information, as well as other information which may be used to identify you, such as your computer’s IP address. Generally speaking, we collect Personal Information for the sole purpose of providing our Services, such as fulfilling your orders (“Services”) for our small-batch gourmet coffee beans (“Products”). For more information about the Personal Information we collect, the way we use such Personal Information, and how you may exercise your rights regarding such Personal Information, please refer to the information below.
The Personal Information We Collect and How We Use It 2
Sharing Personal Information. 3
The Right to Restrict Processing. 6
The Right to Object to Processing. 6
The Right to Data Portability. 7
The Limited Right of Private Action. 7
Exercising Your Data Privacy Rights. 7
Cookies Necessary for the Functioning of the Store. 7
Third Party Cookies for Behavioral Advertising. 8
Additional Cookie Information. 8
The Personal Information We Collect and How We Use It
Order Information
In order for us to provide our Services, we may need to collect certain information pertaining to you, your location, and your financial information (“Order Information”). Generally speaking, all such Order Information consists of information you will actively provide when using our Site. Our use of Order Information is generally limited to fulfilling your orders and providing you with our gourmet coffee. For example:
- Order Information We Collect: your name, billing address, shipping address, payment information (including credit card numbers), email address, phone number, and registration information such as a password associated with your email address.
- Purpose of collection: we collect Order Information to provide you with our Products and Services, to fulfill our contract with you, to process your payment information, arrange for the shipping of your Products, to provide you with invoices and/or order confirmations, to communicate with you, to screen our orders for potential risks and/or fraud, to provide you with customer support through your indicated communication information, and, when indicated by your identified preferences, to provide you with information and/or advertising relating to our Products and/or Services.
- Source of Order Information: we collect Order Information from your active use of our Site, and your actual provision of such information to us through text fields and other prompts.
- Our Disclosure of your Order Information: we may share your Order Information with our processors, such as: (1) our platform processor Shopify, who provides the platform for the Site; (2) our payment processors, such as Authrorize.net, PayPal, Stripe, or Apple Pay, who we use to process your payments; (3) our accounting processors, such as NetSuite and QuickBooks, who assists in our accounting and auditing processes; (4) our shipping processors, such as USPS, UPS, or Fed EX, who we use to ship your Products; and (5) our communications processor, Klaviyo, who assists in our communications with you, the Customer (collectively “Processors”). For more information on our Processors, please refer to the section entitled “Our Processors” below.
Device Information
In providing our Services through our Site, we sometimes may collect certain information pertaining to your device, such as your phone, tablet, and/or computer, in addition to information pertaining more specifically to your use of our Site (“Device Information”). Generally speaking, we collect such Device Information for the sole purpose of enhancing your experience with our Site, our Products, and our Services. Typically, such Device Information is passively collected from your device itself, such as through cookies and other like software. Occasionally, we may share such Device Information with certain third parties to provide behavioral advertising, or otherwise to provide you with advertisements for our Products according to your browsing habits on our Site. For more information on such behavioral advertisements, please refer to the section entitled “Behavioral Advertising” below.
- Examples of Device Information collected: your version of web browser used, the IP address of the device, your time zone, cookie information, the webpages and/or Products you viewed while using our Site, your search terms, and how you interact with our Site.
- Purpose of collection: to load the Site accurately for you and to optimize your experience with our Site through analytics performed on your usage of our Site.
- Source of collection: we passively collect Device Information when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: we may share your Device information with our processors, such as: (1) our platform processor, Shopify; and (2) our communications processor, Klaviyo. We may also share your Device Information with certain third parties for the sole purpose of providing behavioral advertisements. For more information on our Processors and our provision of behavioral advertisements, please refer to the sections entitled “Our Processors” and “Behavioral Advertisements” below.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children, nor are our Products or Services directed towards minors or those under the age of 18. If you are a parent or guardian, and you believe your child has provided us with Personal Information, please contact us using the information disposed below in the section entitled “Contact Us” to request the deletion of all such Personal Information.
Sharing Personal Information
We may share your Personal Information with certain third parties for various reasons. For instance, we may share your information with our Processors, who help us provide our Products and Services, run our business, or otherwise assist in communicating with you, as described above. We may also share your Personal Information with certain third parties to assist in providing advertisements to you about our Products (“Advertisers”). Please note we may also use your Personal Information when required to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other lawful requests for information, or to otherwise protect our rights.
Our Processors
As stated above, we use our Processors to help us run our business. More specifically, our processors are used to process the data given to them. To find out more information about our various processors, please use the links found below. Please note our processors are third parties, and their data privacy practices are not binding upon us, nor are our policies binding upon them.
- Platform Processor
Shopify is a processor we use who powers our online store. For more information on Shopify, and how Shopify may use your Personal Information, please refer to the following link: https://www.shopify.com/legal/privacy.
- Payment Processors
We use several different processors to complete transactions when providing our Service. The specific processor we use may depend on how you choose to pay for your Products. Our Payment Processors assist in effectuating your payment, as well as assessing potential risks and/or fraudulent purposes. Specifically, we use the following Payment processors, and you may find more information on each such payment processor by following the associated link: (1) Authorize.net, available at: https://www.authorize.net/about-us/dpa.html; (2) PayPal, available at: https://www.paypal.com/myaccount/privacy/privacyhub; (3) Stripe, available at: https://stripe.com/privacy; (4) Apple Pay, available at: https://support.apple.com/en-us/HT203027.
- Accounting Processors
Our accounting processors may use your Personal Information, such as your billing information and order history, to assist in our accounting and auditing needs. Our accounting processors include the following parties, and more information about our accounting processors may be found by following the associated link: (1) Oracle NetSuite, available at: https://www.oracle.com/legal/privacy/; (2) QuickBooks, available at: https://www.intuit.com/privacy/.
- Shipping Processors
We use our shipping processors to deliver your Products to you. As such, our shipping processors may use some of your Personal Information, such as your name and address, to deliver your Products. Our shipping processors include the following parties, and more information about our shipping processors may be found by following the associated link: (1) USPS, available at: https://about.usps.com/who/legal/privacy-policy/; (2) UPS, available at: https://www.ups.com/us/en/help-center/legal-terms-conditions/privacy-notice.page?; (3) FedEx, available at: https://www.fedex.com/en-us/trust-center.html.
- Communications Processors
We use our communications processor to assist in our communications with you. As such, our communications processor may use your Personal Information, such as your email address, to send certain communications, such as those pertaining to your order, and sometimes advertisements, if you so choose, to such email address. Specifically, our communications processor is Klaviyo, and more information about Klaviyo may be found at the following link: https://www.klaviyo.com/privacy/policy.
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. More specifically, we may share your Personal Information with certain third parties so you may be provided with advertisements for our Products when you use their websites. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We also may use Facebook Pixel to help us understand how our customers use our Site, and interact with Facebook advertisements. You can learn more about Facebook Pixel by using the following link: https://www.facebook.com/business/help/471978536642445?id=1205376682832142.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by clicking on the following links:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- KLAVIYO – You may contact us with questions, comments, or complaints about this Privacy Notice or our privacy practices, or if you wish to access, delete or correct you information, by emailing privacy@klaviyo.com.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our Services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automated Decision-Making
Depending on your place of residence, you may have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
To exercise your rights pertaining to automated decision-making, please refer to the sections below entitled “Exercising Your Data Privacy Rights” and “Contact Us.”
Your Data Privacy Rights
Depending on your state of residency, you may have certain data protection rights. However, every user of our Services and Site is entitled to the following rights:
The Right to Access
You have the right to request copies of the Personal Information we have collected. We may charge you a small fee for this service.
The Right to Rectification
You have the right to request us to correct any Personal Information we have collected that you believe to be inaccurate. You also have the right to request we complete Personal Information you deem incomplete.
The Right to Deletion
You have the right to request us to delete your Personal Information, under certain conditions.
The Right to Restrict Processing
You have the right to restrict the processing of your Personal Information, under certain conditions.
The Right to Object to Processing
You have the right to object to our processing of your Personal Information, such as for the purposes of providing Behavioral Advertising, as discussed above, under certain conditions. Additionally, you may have the right to object to our processing your Personal Information regarding automated decision making, as discussed above in the section entitled “Automated Decision-Making.”
The Right to Data Portability
You have the right to request that we transfer the Personal Information we collect to another organization or directly to you, under certain conditions.
The Limited Right of Private Action
In the event we fail to implement and maintain the reasonable security procedures and practices outlined in this Privacy Policy, and such failure directly leads to the unauthorized access and exfiltration, theft, or disclosure of your Personal Information, you have the right to bring a civil action against us, provided we are given thirty (30) days to cure the violation and notify you of such cure.
Exercising Your Data Privacy Rights
You may exercise any of the rights discussed above by contacting us at the information disposed below in the section entitled “Contact Us.” We will do our best to timely process all such requests within forty-five (45) days. Please note we may require an extended time period of an additional forty-five (45) days to process any such request; however, we will provide you with notice of such extended time period and the reason for our delay.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional cookies, performance cookies, advertising cookies, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as your login information). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
Name |
Function |
_ab |
Used in connection with access to admin. |
_secure_session_id |
Used in connection with navigation through a storefront. |
cart |
Used in connection with shopping cart. |
cart_sig |
Used in connection with checkout. |
cart_ts |
Used in connection with checkout. |
checkout_token |
Used in connection with checkout. |
secret |
Used in connection with checkout. |
secure_customer_sig |
Used in connection with customer login. |
storefront_digest |
Used in connection with customer login. |
_shopify_u |
Used to facilitate updating customer account information. |
Reporting and Analytics
Name |
Function |
_tracking_consent |
Tracking preferences. |
_landing_page |
Track landing pages |
_orig_referrer |
Track landing pages |
_s |
Shopify analytics. |
_shopify_fs |
Shopify analytics. |
_shopify_s |
Shopify analytics. |
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
_shopify_y |
Shopify analytics. |
_y |
Shopify analytics. |
Third Party Cookies for Behavioral Advertising
Name |
Function |
Facebook Pixel |
Behavioral Advertising. |
Google Analytics |
Behavioral Advertising |
Additional Cookie Information
The length of time a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience. As a result, opting out of cookies, or otherwise limiting their usage, may render some parts of our website as not fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.
Do Not Track Signals
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Upon any such updates, changes, or modifications, you will be notified the next time you access our Site.
Contact Us
For more information about our privacy practices, or, if you have any questions, would like to exercise any of your rights, or if you would like to make a complaint, please contact our data privacy protection officer at: info@donpablocoffee.com
You may also contact us by:
- Email: info@donpablocoffee.com
- Mail: Burke Brands LLC, 521 NE 189 Street, Miami FL 33179, United States