FAQ

No, it's completely optional. Our website runs on Shopify, and that pop-up comes from Shop, Shopify's quick-checkout service (not from Don Pablo). If you've ever saved your details while ordering from another Shopify store, it may recognize your email and offer to text you a code.

To skip it: click the X in the top-right corner of the pop-up, then enter your shipping and card details as usual. Your order goes through just the same.

If the code doesn't arrive or won't work, close the pop-up and continue. Still stuck? Call us at 305-249-5628 or email info@donpablocoffee.com and we'll place your order for you.

Unfortunately, some providers catch our emails in their spam filters. If you still can't find your order confirmation email, please contact us at: info@donpablocoffee.com

Discount codes can be applied at checkout. After you add the products to the cart, you can click on the Checkout green button and it will send you to the checkout page. Usually to the right of the page you will be able to see empty Discount code form.

Discount codes can't be applied to subscription orders since they already have 15% off.

Orders over $75 qualify for free shipping. Orders under $75 have ground shipping rates applied from UPS or USPS.

Only orders that total $75 or over qualify for free shipping. Sometimes using a promo code will bring the order below that threshold.

No, because we roast your coffee to order, the fulfillment time is usually 3-7 days plus shipping.

Write us an email to info@donpablocoffee.com and we will send you a link to update your payment method.

To set up a subscription, look for the radio buttons on the top of the product page. They are "One Time Purchase" or "Subscribe and Save 15%." Once you chose Subscribe, you choose the order frequency. Then choose the size bag, and grind of the coffee you would like at the bottom, and add to cart.

Yes, either login to your account and skip, skip on the SMS text for upcoming orders, or contact customer service: info@donpablocoffee.com

Yes, there is a link on the bottom of every email to unsubscribe, or send us an email to do it for you.

At Don Pablo Coffee, we put our customer's experience first and want you to be 100% satisfied with your purchase. We guarantee the quality and freshness of our coffees. If you don't love your coffee, we will refund your order, no questions asked. Please contact us at 305-249-5628 or email us at: info@donpablocoffee.com and we will make sure your issue is resolved promptly. Returns accepted for 30 days after purchase.
Our return policy includes coffee or any other products purchased from our website. Also, wholesale clubs (Costco, Sam's Club). Just email us a proof or purchase and we will replace your coffee if you aren't 100% satisfied. Your satisfaction is our number one priority, and we stock all locations often to make sure your coffee is always fresh."

Refunds may take 24-48 hours to show on your credit card.

https://donpablocoffee.com/pages/store-locator

Contact us directly for International shipping rates.

Yes. Orders of $75 or more ship free within the contiguous United States. The $75 is calculated after any discount codes are applied. Orders to Alaska and Hawaii don't qualify for free shipping. Cold brew orders are charged actual carrier rates.

We ship by ground with FedEx, UPS or USPS. You'll receive a tracking number by email when your order ships.

According to Don Pablo, 195˚F or 90˚C is the perfect brewing temperature. Much above 195˚F or below 185˚F, and coffee loses a lot of flavor. The ideal temperature for all brewing methods is well below boiling. We recommend investing in a gooseneck kettle with a temperature gauge for easy and precise brewing if you prefer the Pour Over, Aeropress, or French press method.
Click here for more brewing tips

Yes it is.

An 8 oz (240 ml) cup of Arabica coffee has roughly 70–140 mg of caffeine, depending on the bean, the brew method and how strong you make it. Light and dark roasts have about the same caffeine by weight. Dark-roast beans are less dense, so a scoop of dark roast has slightly less caffeine than a scoop of light roast. Our Swiss Water decafs are 99.9% caffeine-free.

No, all our coffees we roast are mold free. All our coffees are inspected for mold at origin before they are imported. The Specialty grade green coffee we purchase is chosen from the top 2% of Arabica coffee available. The beans are dry and free of any mold. We roast the coffee to order, meaning it is bagged within a couple days of roasting, if not the same day. Our roasting facility is AIB food safety certified, and also organic certified with yearly inspections.

pH level in coffee is not an exact science, and depends on a myriad of factors including the water you use, your level of grind, water temperature, rate of extraction, and ratio of coffee to water, etc. Our medium-dark and dark roast coffees have the lowest levels of acidity available, because we source from origins and altitudes that naturally produce lower levels of acidity, and we have a proprietary roasting system, that essentially bakes out any trace amounts of acidity. Coffee has a pH typically ranging from 4.85 to 5.10 for black coffee. The exact pH can vary based on factors such as the type of coffee bean, roasting method, brewing method, and whether any milk or sweeteners are added.
However, the water used in brewing coffee can significantly contribute to the final pH level of the coffee. Water quality, including its mineral content and initial pH, can affect the extraction process and, consequently, the taste and acidity of the coffee. Here are a few ways how water contributes to the pH level of coffee: Initial pH of Water: The pH of tap water can vary widely depending on the source, usually ranging from about 6.5 to 8.5. Water closer to the lower end of this range (more acidic) can lead to a slightly more acidic coffee, whereas water on the higher end (more alkaline) can make the coffee less acidic.

Mineral Content : The mineral content of water, often described as "hard" or "soft" water, can also affect coffee's flavor and acidity. Hard water, which has a high mineral content, can extract different flavors from the coffee compared to soft water, which has a lower mineral content.

Extraction Efficiency : The efficiency of the extraction process, influenced by the water's temperature, pH, and mineral content, affects the coffee's final pH. Water that is too hot or too mineral-rich can over-extract compounds from coffee, leading to bitterness and possibly altering the acidity.

Coffee-Water Ratio : The ratio of coffee to water used in brewing can impact the concentration of acids extracted from the coffee grounds, thus affecting the final pH of the beverage.

Our organic coffees are certified USDA Organic by CCOF. That means the farms and our roasting facility are inspected every year, and the beans are grown without pesticides or synthetic fertilizers. Only certified coffees can legally be called organic.

Our certified organic coffees are Subtle Earth Organic (Light, Medium-Dark and Dark), Subtle Earth Organic Swiss Water Decaf, Pablo's Pride Organic Dark Roast, CharBeanz Organic Dark Roast, and Goodness & Light Organic.

Our other coffees are not certified organic. They are all 100% Arabica, Non-GMO, specialty-grade beans, roasted to order in small batches.

Coffee never goes bad; it just tastes better the fresher it is. Whole bean lasts a lot longer than ground coffee, and it's always best to buy fresh whole bean, and "grind as you go." We put a year code on the bag for reference.

All of our coffees are low-acid Arabica. Our gentlest are the dark roasts: Classic Italian Espresso, Café Cubano, European Blend, Pablo's Pride Organic Dark Roast and CharBeanz Organic Dark Roast. Dark roasting breaks down more of the natural acids in the bean. For an even gentler cup, try cold brew: our Ready to Drink Cold Brew, or brew Brazil Cerrado as cold brew at home.

Subtle Earth Organic (Light, Medium-Dark and Dark), Subtle Earth Organic Swiss Water Decaf, Pablo's Pride Organic Dark Roast, CharBeanz Organic Dark Roast and Goodness & Light Organic. All are USDA Organic, certified by CCOF.

Colombian Swiss Water Decaf, Subtle Earth Organic Swiss Water Decaf (also certified organic), and Bourbon Infused Decaf. All three use the Swiss Water Process, which removes 99.9% of the caffeine with water instead of chemical solvents.

Classic Italian Espresso, a dark-roast blend of Colombian Supremo and Sumatra Mandheling made for espresso, cappuccino and lattes. European Blend and Café Cubano also make excellent espresso.

Café Cubano. It's a bold dark roast made in the traditional Cuban style: strong enough for cafecito, smooth enough for café con leche. It also works well in a moka pot.

Brazil Cerrado is naturally sweet and low in acid, which makes it a great cold brew. Order it in the Cold Brew grind. If you'd rather not brew it yourself, try our Ready to Drink Cold Brew or Bourbon Infused Cold Brew.

Signature Blend is our most popular everyday coffee: a smooth, low-acid Medium-Dark blend from Colombia, Guatemala and Brazil. Colombian Supremo and Artisan Blend are also great choices for drip.

Signature Blend and Subtle Earth Organic (Medium-Dark) are our smoothest everyday coffees. Both are sweet and balanced, with a cocoa finish. If you prefer a darker cup, Café Cubano is bold but smooth.

Colombian Supremo (Colombia), Gustavo's Reserve Colombian Estate (Pereira, Colombia), Brazil Cerrado (Brazil), Pablo's Pride Guatemala (Guatemala), Subtle Earth Organic and Pablo's Pride Organic Dark Roast (Honduras), and Goodness & Light Organic (Peru). Our blends are Signature, Artisan, European, Café Cubano, Classic Italian Espresso and CharBeanz.

Whole bean stays fresh longer, because grinding exposes more of the coffee to air. Grind just before brewing for the best flavor. If you don't have a grinder, choose the grind that matches how you brew. We even can do a custom grind just for you.

• Drip: most automatic coffee makers
• Pour Over: Chemex, Hario V60, Kalita and similar
• Espresso: espresso machines and moka pots
• French Press: French press and percolators

Cold Brew: cold brew makers and pitchers

Keep it in an airtight container in a cool, dark place, away from heat, light and moisture. Don't store it in the refrigerator, because it absorbs moisture and odors. For the best flavor, enjoy it within a few weeks of opening.

Yes. Every bag is roasted to order in small batches, so you get coffee at its freshest.